1. Introduction

Our commitment is centered on preserving the confidence and trust of our clients and visitors through diligent protection of your personal data on our website and accompanying services. In this Privacy Statement, we meticulously detail the methods of how we collect, utilize, safeguard, and share the information provided by our users. Drafted with the precision synonymous with esteemed legal expertise, this document exemplifies our adherence to regulatory mandates and our ethical obligation in our operations. This Privacy Statement is pertinent to all data gathered through our website (hereinafter referred to as "the Site"), in addition to any related services, sales, marketing, or events. We urge you to thoroughly review this document to comprehend our approaches regarding your data and its treatment. By using our Site, you consent to the acknowledgement of having read and fully comprehended this Privacy Statement.

2. Information We Collect

Personal Information Voluntarily Provided by You:

- Identification details like your name, addresses, phone numbers, or email addresses, collected upon account registration.

- Payment information, encompassing credit or debit card numbers, among other relevant details necessary for billing and fraud prevention.

- Input from feedback and interactions, such as survey responses, market research participation, site issue reports, customer support engagement, or other forms of correspondence with us.

- Usage specifics, covering the ways you utilize our Site and interact with our services.

- Marketing preferences detailing your interest in receiving communications and your engagement with these materials.

Information Collected Automatically:

- Technical details including your Internet Protocol (IP) address, log files, web beacons, cookies, and other technologies enabling us to enhance the Site experience for our users.

- Usage statistics that provide insight into your service use patterns, access methods, and preferences.

3. Utilisation of Your Information

We employ the personal data collected via our Site for numerous essential business activities, which include:

- Facilitating account creation and management.

- Delivering the requested services accurately.

- Enforcing our terms, managing risks, and addressing legal and security concerns.

- Adhering to legal obligations, conducting compliance verifications, and preventing fraud.

- Optimizing and enhancing our website to meet user needs efficiently.

- Performing data analysis to capture insights for site and service improvement.

- Dispatching administrative communications concerning service updates and policy modifications.

- Engaging in direct marketing and promotional campaigns tailored to your interests.

4. Disclosure of Your Details

Your information may be shared with respected third-party entities, including vendors, consultants, and service providers involved in assisting our operations, such as payment processing, data analysis, email delivery, customer support, and marketing initiatives. Collaborative exchanges with business partners may also occur to furnish you with select products, services, or promotional offers. Where necessary, with your explicit consent or to uphold legal rights, we might disclose personal data in compliance with legal proceedings or to safeguard our rights or assets.

5. International Data Transfers

Your personal information might be transferred to, stored, and processed in countries outside your residence, where data security laws may not parallel those of your country. By engaging with our Site, you agree to such international transfers, underscoring our commitment to maintaining your information's security irrespective of geographical boundaries.

6. Information Security

Adopting comprehensive security protocols, we strive to shield your data against unauthorized access, modification, or dissemination. Continuous evaluation and enhancement of our security measures ensure the steadfast protection of your information.

7. Data Retention

We retain your personal data as long as necessary to fulfill the objectives outlined in this Privacy Statement, subject to extended retention periods as mandated or permitted by law.

8. Children's Privacy Policy

ProPrompt does not knowingly collect any information from individuals under the age of 16. Upon discovery of such data, we take immediate action to deactivate the relevant account and systematically eliminate the information from our records.

9. Your Rights Over Your Information

You possess certain rights over the personal data we hold, including access, correction, deletion, restriction, objection, and portability requests, in accordance with prevailing laws. For exercising these rights, please reach out to us directly.

10. Getting in Touch

Should you have any inquiries or feedback concerning this Privacy Statement, please feel free to contact us via the designated contact details.

11. Modifications to This Privacy Statement

We periodically review and may update this Privacy Statement in light of new legal, technical, or operational developments. Any significant amendments will be communicated appropriately, ensuring our practices remain transparent and up-to-date.

Last Updated: 21/04/2024

This Privacy Statement is a testament to our industry-leading stance on privacy, designed for comprehensive clarity and transparency, providing peace of mind for all our stakeholders.