Last Updated: 18 October 2025

At ProPrompt, we are committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website, AI platforms, and related services. By using our site or any ProPrompt product, you agree to the terms of this Policy.

1. Who We Are

ProPrompt Pty Ltd (“ProPrompt”, “we”, “our”, “us”) is an Australian technology company providing AI-powered tools, agents, and prompt libraries to individuals and organisations. This Policy applies to all information collected through our website at https://proprompt.store, ProPrompt Enterprise, our apps, and related services, sales, events, or marketing activities.

2. Information We Collect

We collect information to deliver and improve our services, communicate effectively, and maintain security.

2.1 Information You Provide

Account Information: Name, email address, company name, billing address, and contact details.

Payment Details: Credit card or billing information collected securely through our payment providers.

Uploaded Content: Files, prompts, or documents submitted by you or your organisation through our platform.

Support and Communication: Information you provide when contacting us for assistance or feedback.

Marketing Preferences: Your choices about receiving updates, offers, and newsletters.

2.2 Information Collected Automatically

When you visit or use our Site, we may collect:

Device and browser details (IP address, browser type, time zone, and operating system).

Usage data such as pages viewed, features used, and access times.

Cookies and similar tracking technologies to analyse usage and improve performance.

3. How We Use Your Information

We use collected information to:

Create and manage user and enterprise accounts.

Provide, maintain, and improve our products and services.

Process payments, renewals, and support requests.

Communicate about updates, security notices, and product improvements.

Prevent fraud, maintain security, and comply with applicable laws.

Personalise user experiences and deliver relevant content or marketing.

Conduct analytics and performance measurement to enhance functionality.

We only process personal data when we have a lawful basis to do so, such as your consent, a contract with you, or a legitimate business interest.

4. How We Share Information

We do not sell personal data. We may share limited information with:

Service Providers: Trusted partners who perform services such as payment processing, analytics, email delivery, and hosting.

Enterprise Administrators: For enterprise users, account and usage data may be visible to your organisation’s administrator.

Legal and Regulatory Authorities: When required to comply with law, legal processes, or government requests.

Business Partners: Only when you opt-in to receive information or participate in co-branded offerings.

All partners and vendors are required to protect personal data according to strict confidentiality and security standards.

5. International Data Transfers

ProPrompt operates globally and may store or process your information on secure servers in Australia, Singapore, the United States, or other locations. We take appropriate steps to ensure that all data transfers comply with privacy and data-protection laws, including use of standard contractual clauses where required.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information against loss, misuse, unauthorised access, or disclosure. These include encryption, access controls, and regular security reviews. While we strive for the highest level of security, no system can be completely risk-free, and we encourage users to maintain good security practices within their own organisations.

7. Data Retention

We retain personal information for as long as it is needed to provide our services, meet legal obligations, or resolve disputes. Data from closed accounts may be deleted or anonymised after a defined retention period, unless required by law to retain it longer.

8. Children’s Privacy

ProPrompt does not knowingly collect data from individuals under the age of 16. If such data is identified, it will be promptly deleted and the associated account deactivated.

9. Your Rights and Choices

Depending on your location, you may have rights to:

Access and request a copy of your data.

Correct inaccurate or outdated information.

Request deletion of your personal data.

Restrict or object to certain processing activities.

Withdraw consent at any time where processing is based on consent.

Request data portability, where applicable.

To exercise these rights, please contact us using the details below. We will respond within applicable legal timeframes.

10. Cookies and Tracking

ProPrompt uses cookies and similar technologies to remember preferences, analyse traffic, and enhance user experience. You can control or disable cookies through your browser settings, but some features may not function properly without them.

11. Links to Other Websites

Our website may include links to third-party sites or integrations. We are not responsible for their content, security, or privacy practices. We encourage you to review their privacy statements before providing any personal data.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. Updated versions will be posted on https://proprompt.store/privacy with a revised “Last Updated” date. Material changes will be communicated directly to affected users when required by law.

13. Contact Us

For questions, concerns, or data-access requests, please contact us at:

ProPrompt Pty Ltd

Brisbane, Australia

📧 [email protected]