Back to Home

Terms of Service

Last Updated: 29 August 2026

1. Introduction

The following terms and conditions ("Terms") govern all use of the ProPrompt website, platform, services, subscriptions, integrations, AI Employees, AI tools, connected workflows, content, products and related services available at or through the ProPrompt website or platform.

The ProPrompt website and platform are owned and operated by ProPrompt Pty Ltd ("ProPrompt", "we", "us", "our").

By accessing or using the ProPrompt website, platform, AI Employees, services, subscriptions, integrations or related products, you agree to be bound by these Terms and any other operating rules, policies, privacy notices, procedures or service terms that may be published by ProPrompt from time to time.

Please read these Terms carefully before accessing or using ProPrompt. If you do not agree to these Terms, you must not access or use the website, platform, services, AI Employees or integrations.

These Terms should be read together with the ProPrompt Privacy Policy and Security page, which describe ProPrompt's privacy practices, data handling, infrastructure, providers and public security practices.

2. Eligibility and Authority

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or use ProPrompt unless your use is authorised and supervised by an organisation that has accepted these Terms.

If you access or use ProPrompt on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

If you do not have that authority, you must not access or use ProPrompt on behalf of that organisation.

3. Your ProPrompt Account

If you create an account with ProPrompt, you are responsible for maintaining the security and confidentiality of your account login details.

You are responsible for all activity that occurs under your account, including any activity carried out by users, employees, contractors, representatives or team members who access ProPrompt through your account or organisation.

You must immediately notify ProPrompt of any unauthorised use of your account, suspected breach of security or other account-related issue.

ProPrompt will not be liable for any loss, damage, misuse, unauthorised access or other issue arising from your failure to maintain the security of your account.

Each user must have their own authorised account or seat unless ProPrompt expressly agrees otherwise in writing.

Users must not share logins, credentials, access tokens, browser sessions or account access with any other person.

ProPrompt may suspend or restrict access where accounts, seats, logins or credentials are shared, misused, transferred, resold or accessed by unauthorised persons.

4. Organisation Accounts and User Access

Where an organisation, business, client or team accesses ProPrompt, the person creating or managing the account confirms they have authority to act on behalf of that organisation.

Organisations are responsible for managing user access, permissions, internal usage, uploaded content, connected data sources and any information made available to ProPrompt.

Organisations must ensure that any users they invite to ProPrompt comply with these Terms, applicable laws, internal policies and any relevant third-party platform requirements.

Where ProPrompt is used by or on behalf of an organisation, that organisation is responsible for ensuring that all users have the necessary authority, training and approval to use the platform and any connected integrations.

Organisations are responsible for maintaining accurate user access, removing users who no longer require access, and ensuring that all invited users comply with these Terms.

5. Customer Security Responsibilities

Users and organisations are responsible for maintaining appropriate internal security controls for their use of ProPrompt, including user access management, authorised users, credential security, internal approvals, device security, account monitoring, offboarding, data handling and compliance with their own security policies.

Security is a shared responsibility. ProPrompt is responsible for maintaining platform-level security controls for the services it provides, and users and organisations are responsible for how ProPrompt is configured, accessed, connected and used within their own business environment.

Organisations are responsible for promptly removing access for users who no longer require access, including employees, contractors, consultants or representatives who leave the organisation or change roles.

Users must not share accounts, seats, login details, passwords, access tokens, browser sessions, authentication methods or credentials with any other person.

ProPrompt is not responsible for loss, misuse, unauthorised access, data exposure, account activity, third-party access or security incidents caused by a user's or organisation's failure to manage accounts, devices, credentials, permissions, integrations, user access or internal security controls.

6. Third-Party Integrations and API Access

ProPrompt may provide functionality that allows users or organisations to connect ProPrompt with third-party platforms, systems or services, including applicant tracking systems, recruitment platforms, customer relationship management systems, productivity tools, human resources systems, customer service platforms and other business software.

Where a user or organisation authorises ProPrompt to connect to a third-party platform, the user or organisation is responsible for ensuring that they have the necessary authority, permissions, licences, consents and account access required to grant that connection.

Where a third-party integration requires approval by an administrator, account owner or authorised user, the customer is responsible for ensuring that the person granting access has the authority to do so on behalf of the organisation.

ProPrompt will only access third-party platform data in accordance with the permissions, scopes and authorisations granted by the user, organisation or third-party platform provider.

Where practical, ProPrompt will seek to use the minimum access permissions reasonably required to provide the relevant integration functionality.

Depending on the integration and the permissions approved, this may include read-only access to information such as candidate profiles, job records, notes, attachments, resumes, CVs, formatted resumes, cover letters, documents, client records, business records or other data made available through the relevant third-party platform.

Where documents or attachments are retrieved through an authorised integration, ProPrompt may process those files for the purpose of extracting readable information and making that information available within the ProPrompt platform or AI Employee experience. This may include files such as PDF documents, Word documents, resumes, CVs, formatted resumes, cover letters or other attachments made available through the relevant third-party platform.

Where candidate, applicant, employee or recruitment data is processed through ProPrompt, ProPrompt will process that information only for the purpose of providing the authorised services, integration functionality, AI Employee experience, platform functionality, support and related services requested by the user or organisation.

ProPrompt does not claim ownership of any customer, candidate, employee, applicant, client, business or third-party data accessed through an authorised integration. Such data remains the property of the relevant user, organisation or third-party rights holder.

Users and organisations are responsible for ensuring that their use of ProPrompt and any connected third-party integration complies with applicable laws, privacy obligations, employment obligations, recruitment obligations, data protection requirements, contractual obligations and internal policies.

ProPrompt will use reasonable technical and organisational measures to protect data accessed through authorised integrations. However, ProPrompt is not responsible for the availability, accuracy, configuration, security, performance, pricing, permission settings, API limitations, outages, data quality, approval processes or changes made by third-party platforms.

Third-party platforms may impose their own terms, API limits, access rules, approval processes, fees, usage restrictions, authentication requirements, data handling obligations or technical requirements. Users and organisations remain responsible for complying with the terms and requirements of any third-party platform they connect to ProPrompt.

ProPrompt may suspend, limit or disconnect an integration if required for security, privacy, legal, operational or technical reasons, or where access tokens, permissions, account access, third-party platform approvals or integration credentials are revoked, expired or no longer valid.

If an integration is disconnected, revoked or expires, ProPrompt may no longer be able to access data from the connected third-party platform. ProPrompt may delete, retain or archive previously processed data in accordance with its Privacy Policy, legal obligations, security requirements and agreed client arrangements.

ProPrompt may use third-party infrastructure, cloud providers, AI model providers, payment processors, communication providers, analytics providers, security providers and other subprocessors or service providers to deliver, secure, support and improve the services.

These providers may include trusted cloud, infrastructure, AI model, authentication, payment, analytics, communication, security monitoring, database, storage and support providers such as those described in the Privacy Policy and Security page.

ProPrompt is not responsible for delays, outages, failures, errors, model changes, API changes, access restrictions, service limitations, pricing changes, policy changes, security controls or availability issues caused by third-party providers, except to the extent required by law or expressly agreed in writing.

Where required by applicable privacy law or an enterprise agreement, ProPrompt will maintain appropriate contractual, technical and organisational safeguards with relevant service providers.

7. Website Access, Web Interaction and Prohibited Scraping

ProPrompt may provide AI Employees, browser-based tools, workflow features, connected experiences or other platform functionality that assist users and organisations to view, understand, summarise, draft, navigate, search, retrieve, analyse or interact with websites, webpages, online platforms, browser content or other third-party online environments.

These features are provided as user-directed assistance tools. They are intended to support lawful business workflows where the user or organisation has the right, permission, licence, authority or lawful basis to access, view, use, retrieve, process or interact with the relevant website, content, data, account, platform or online service.

ProPrompt does not authorise, encourage, support or condone unlawful scraping, screen scraping, data harvesting, crawling, bulk extraction, automated collection, unauthorised copying, unauthorised monitoring, unlawful data mining, unlawful model training, or any other unauthorised collection or use of website content, personal information, confidential information, proprietary data, copyrighted material or third-party data.

You must not use ProPrompt, any AI Employee, browser-based tool, workflow feature, integration, connected experience, automation, prompt, output or related service to:

  • scrape, harvest, crawl, extract, copy, download, monitor or collect website content or data where you do not have the legal right or permission to do so;
  • access, retrieve or process content or data in breach of any website terms of use, platform terms, API terms, robots.txt instruction, contractual restriction, licence condition, privacy obligation or applicable law;
  • bypass, avoid, disable, interfere with or circumvent paywalls, login requirements, account restrictions, rate limits, CAPTCHAs, anti-bot controls, access controls, technical protection measures, security controls or other restrictions applied by a website, platform or rights holder;
  • access or attempt to access any website, account, system, database, service, API, file, content or data without proper authorisation;
  • use another person's login details, account access, credentials, cookies, session tokens or authentication method without lawful authority;
  • collect, process, infer, enrich, store, export or use personal information, candidate information, employee information, client information or other regulated data without a lawful basis, required notice, consent, permission or authority;
  • infringe any intellectual property right, confidentiality obligation, database right, privacy right, contractual right or other third-party right;
  • use ProPrompt to assist, facilitate, disguise, automate or scale any unlawful, unauthorised, deceptive, abusive or non-compliant activity.

ProPrompt does not design its platform to bypass paywalls, authentication barriers, access controls, technical restrictions, security controls or lawful restrictions imposed by third-party websites or platforms. Where ProPrompt enables website interaction or browser-based assistance, it operates as an assistive tool based on content, access or instructions made available by the user or organisation.

Users and organisations are solely responsible for determining whether their access to, use of, interaction with, extraction from, or processing of any website, webpage, online platform, third-party service, account, database, content or data is lawful, authorised and compliant with all applicable laws, regulations, privacy obligations, intellectual property rights, website terms, platform terms, contractual obligations and internal policies.

Users and organisations remain fully responsible for all actions, instructions, prompts, workflows, outputs, data access, data extraction, website interactions, third-party platform activity and business decisions carried out through or assisted by ProPrompt.

ProPrompt is not responsible for any unlawful, unauthorised or non-compliant scraping, screen scraping, crawling, harvesting, extraction, copying, monitoring, processing, storage, disclosure, reuse or exploitation of third-party website content, platform data, personal information, confidential information, proprietary information or copyrighted material by any user or organisation.

ProPrompt may suspend, restrict, block, disable or terminate access to any AI Employee, integration, workflow, account, browser-based tool, web interaction feature or related service if ProPrompt reasonably believes that the feature is being used, or may be used, for unlawful scraping, unauthorised access, breach of third-party terms, privacy breach, intellectual property infringement, security risk, legal risk or any activity that could expose ProPrompt, its users, clients, partners or third-party providers to harm or liability.

You agree that ProPrompt may investigate suspected misuse, preserve relevant records, cooperate with lawful requests from regulators, courts, law enforcement, website operators, platform providers or rights holders, and take any action reasonably necessary to protect the security, legality, integrity and reputation of ProPrompt and its services.

8. User Approval of External Actions

Where ProPrompt assists with external actions, including drafting or sending communications, preparing website interactions, completing forms, retrieving information, using browser-based context, generating instructions, interacting with third-party platforms or preparing workflow actions, the user or organisation is responsible for reviewing and approving those actions before they are submitted, sent, published, relied on or actioned.

ProPrompt is not responsible for transactions, submissions, communications, purchases, applications, postings, downloads, uploads, searches, data retrieval, data extraction, account changes, third-party platform activity or website interactions initiated, authorised, approved or carried out by a user or organisation through or with the assistance of ProPrompt.

Users must not use ProPrompt to perform any external action where they do not have lawful authority, proper consent, required permission or contractual right to do so.

9. Prompt Injection, Malicious Content and Untrusted Sources

Websites, documents, emails, files, browser content, third-party systems and user-provided materials may contain inaccurate information, hidden instructions, malicious content, prompt injection attempts, misleading prompts, unauthorised commands or other unsafe content.

Users and organisations are responsible for reviewing and verifying all outputs, recommendations, summaries, extracted information, instructions and proposed actions generated from or influenced by third-party content or untrusted sources.

ProPrompt does not warrant that AI Employees will detect, ignore, block or neutralise all malicious instructions, prompt injection attempts, hidden content, inaccurate information or unsafe material contained in websites, documents, emails, files, browser content or third-party systems.

Users must not intentionally introduce, upload, submit or connect prompts, files, instructions, data or content designed to bypass safety controls, override system instructions, extract confidential system information, interfere with platform operation or cause ProPrompt to breach these Terms, applicable law or third-party rights.

10. Third-Party Content and Intellectual Property

Websites, online platforms, documents, files, databases, search results, browser content and third-party materials may be protected by copyright, database rights, confidentiality obligations, licence terms, platform terms, contractual restrictions or other third-party rights.

Users and organisations are solely responsible for ensuring that they have the right to access, copy, summarise, extract, transform, store, publish, reuse, distribute, train on or otherwise process any third-party content or data through or with the assistance of ProPrompt.

ProPrompt does not grant any licence or permission to use third-party content, website content, platform data, copyrighted material, confidential information, proprietary information or personal information. Any such rights must be obtained by the user or organisation from the relevant rights holder or lawful source.

11. Third-Party Complaints and Takedown Requests

If ProPrompt receives a complaint, notice, claim or request from a website operator, platform provider, rights holder, regulator, individual or other third party alleging that user content, connected data, website interaction, scraping, extraction, processing, publication or use of ProPrompt infringes rights or breaches legal obligations, ProPrompt may investigate and take reasonable action.

This may include removing or restricting content, suspending workflows, disabling integrations, preserving records, requesting further information from the user or organisation, or suspending or terminating access.

Users and organisations agree to cooperate with ProPrompt in responding to third-party complaints, takedown requests, regulatory inquiries or legal notices relating to their use of ProPrompt.

12. Customer Legal Compliance and Responsibility

You are solely responsible for ensuring that your access to and use of ProPrompt, including any AI Employee, prompt, workflow, integration, browser-based tool, website interaction feature, output, automation or connected service, complies with all laws, regulations, platform terms, contractual obligations, professional obligations, privacy obligations, data protection requirements, employment obligations, intellectual property rights and internal policies that apply to you, your organisation, your users, your location, your industry and your intended use.

Where you use ProPrompt on behalf of an organisation, that organisation is responsible for ensuring that all users are authorised, trained, supervised and permitted to use ProPrompt for the relevant purpose.

You remain responsible for all actions, instructions, prompts, decisions, data access, data processing, outputs, communications, workflows, website interactions, third-party platform activity and business outcomes carried out by you, your users or your organisation through or with the assistance of ProPrompt.

ProPrompt does not control the legal, regulatory, contractual or internal compliance obligations that apply to your organisation, industry, jurisdiction or use case. You must obtain your own legal, privacy, regulatory, employment, procurement, security or professional advice where required.

You must not use ProPrompt in any way that would cause ProPrompt, its users, clients, partners, suppliers, third-party providers or any other person or organisation to breach any law, regulation, contract, platform term, privacy obligation, data protection obligation, intellectual property right or other legal obligation.

13. Integration Credentials, API Keys and Access Tokens

Users and organisations must keep all integration credentials, API keys, client secrets, access tokens, refresh tokens, login details and other security credentials secure and confidential.

ProPrompt will take reasonable steps to protect credentials it stores or processes for authorised integrations.

Users and organisations must not share credentials with unauthorised persons or use credentials in a way that breaches these Terms, any third-party platform terms, applicable laws or internal policies.

Where credentials are lost, compromised, revoked, expired or suspected of being misused, the user or organisation must notify ProPrompt promptly.

ProPrompt may rotate, revoke, suspend, disconnect or request replacement credentials where reasonably required for security, privacy, technical, legal or operational reasons.

14. Customer Data and Uploaded Content

Users and organisations may upload, provide, submit or connect content, documents, files, prompts, business information, candidate information, employee information, client information or other data to ProPrompt.

You retain ownership of the content and data you provide to ProPrompt, subject to any rights held by third parties.

By providing content or data to ProPrompt, you grant ProPrompt the limited right to process, host, transmit, analyse, transform, retrieve, extract, display and use that content or data for the purpose of providing the ProPrompt services, AI Employee experience, integrations, platform functionality, support, troubleshooting, service improvement and related business services.

You represent and warrant that you have the necessary rights, permissions, consents and authority to provide such content or data to ProPrompt and to allow ProPrompt to process it for the intended purpose.

You must not upload, submit, connect or transmit any content or data that is unlawful, harmful, misleading, discriminatory, defamatory, infringing, malicious, confidential without authority, or otherwise inappropriate.

15. Restricted, Regulated and Excluded Data

You must not upload, submit, connect, process or make available through ProPrompt any restricted, regulated, sensitive or high-risk data unless you have the lawful authority, required notices, consents, approvals and safeguards to do so.

This may include health information, biometric information, genetic information, children's information, government identifiers, passport or driver licence numbers, financial account information, criminal history information, trade union information, political opinions, religious beliefs, racial or ethnic origin, sexual orientation, precise location data, export-controlled data, defence data, government-classified information or other specially regulated information.

Candidate records, employee records, client records and business records may be processed through ProPrompt where the user or organisation has the lawful authority, required notices, consents, permissions and safeguards to provide and process that information.

You must not enter payment card details, bank account details, security credentials, API keys, passwords, authentication tokens or other secrets into AI Employee chats, prompts, uploaded files or browser workflows. Payment information must only be provided through ProPrompt's approved payment provider or authorised payment process.

You are responsible for determining whether any data you provide to ProPrompt is sensitive, regulated, confidential, restricted or subject to special handling requirements under applicable law, contract or internal policy.

Unless expressly agreed in a separate written agreement, ProPrompt is not designed for use with clinical healthcare delivery, emergency services, life-critical systems, weapons systems, national security systems, government-classified information, payment card processing outside ProPrompt's approved payment provider, or other use cases where failure could result in death, personal injury, severe financial harm or major legal consequences.

ProPrompt may refuse, restrict, suspend, delete or require removal of content or data where ProPrompt reasonably believes such content or data creates legal, privacy, security, ethical, operational or reputational risk.

16. Responsibility for Content

If you operate an account, upload files, submit prompts, connect third-party data, post material, provide information or otherwise make content available through ProPrompt, you are responsible for that content and for any consequences resulting from its use.

This applies regardless of whether the content is text, images, files, documents, data, links, candidate information, business information, prompts, outputs, audio, video or other material.

By making content available, you represent and warrant that:

  • you have the right to provide and use the content;
  • the content does not infringe the intellectual property rights, privacy rights, confidentiality rights or other rights of any third party;
  • you have obtained any required permissions or consents from your employer, clients, candidates, employees, contractors, users or other relevant parties;
  • you have complied with any third-party licence, platform or contractual requirement relating to the content;
  • the content does not contain viruses, malware, worms, Trojan horses or harmful code;
  • the content is not spam, misleading, fraudulent, abusive or unlawful;
  • the content does not unlawfully disclose confidential, sensitive or personal information;
  • the content does not violate any applicable law, regulation or internal policy.

17. AI Outputs and User Responsibility

ProPrompt provides AI-powered tools and AI Employees that may generate content, suggestions, drafts, summaries, recommendations, analysis, search outputs, structured documents, communications or other material.

AI Employees are assistive tools. They are designed to support users and organisations with business workflows, not to replace human accountability, professional judgement or final review.

AI-generated outputs may be incomplete, inaccurate, outdated, inappropriate or unsuitable for a particular purpose. You are responsible for reviewing, verifying and approving all outputs before relying on them, publishing them, sending them, using them in decision-making or applying them in a business context.

ProPrompt does not provide legal, financial, medical, employment, migration, tax, regulatory or other professional advice. Any AI-generated output should be treated as general assistance only unless separately reviewed by a suitably qualified professional.

You remain responsible for all decisions, actions, communications, employment decisions, recruitment decisions, client advice, business decisions and other outcomes arising from your use of ProPrompt.

18. AI Employees Are Assistive Tools

The term "AI Employee" is used by ProPrompt to describe role-based AI assistance features within the platform. AI Employees are software tools and do not constitute legal employees, contractors, agents, representatives, advisers or decision-makers of ProPrompt or of any user or organisation.

AI Employees do not have independent legal authority to bind ProPrompt, bind a customer, enter into contracts, make commitments, approve decisions, submit applications, send communications, access third-party systems, process data or take external action unless such action is directed, authorised or enabled by the user or organisation.

Users and organisations remain responsible for all instructions, prompts, approvals, actions, outputs, decisions, communications, submissions, website interactions, third-party platform activity and business outcomes carried out through or with the assistance of an AI Employee.

19. AI Output Ownership and Similarity

Subject to these Terms and any third-party rights, users and organisations may use outputs generated through ProPrompt for their lawful internal business purposes.

ProPrompt does not guarantee that any AI-generated output will be unique, original, protectable, registrable, non-infringing or free from similarity to outputs generated for other users or by other systems.

Other users may receive similar or identical outputs, suggestions, summaries, structures, wording, ideas or recommendations.

Users and organisations are responsible for reviewing outputs for accuracy, originality, legality, intellectual property risk, confidentiality risk, privacy risk and suitability before using, publishing, distributing or relying on them.

20. Recruitment, Employment and Candidate Decisions

ProPrompt may assist with recruitment, talent acquisition, candidate search, candidate review, job description drafting, communication drafting, interview preparation, shortlisting support, resume review, workforce analysis and related activities.

ProPrompt does not make employment, recruitment, selection, shortlisting, hiring, rejection, promotion, termination, placement or other employment-related decisions on behalf of users or organisations.

Users and organisations remain responsible for reviewing outputs, applying human judgement, complying with applicable employment and anti-discrimination laws, and making all recruitment, employment, placement, candidate management and business decisions.

ProPrompt outputs should not be used as the sole basis for any decision that has a legal, employment, financial, reputational or material impact on a person or organisation.

21. Regulated AI, High-Impact Use and Human Review

Where a user or organisation uses ProPrompt in a context subject to AI-specific laws, employment laws, anti-discrimination laws, automated decision-making rules, privacy laws, human rights laws, sector regulations or internal governance requirements, the user or organisation is responsible for determining and complying with those obligations.

This may include obligations relating to transparency, notice, consent, lawful basis, human oversight, fairness, bias management, explainability, record keeping, appeals, impact assessments, worker consultation, candidate communication, auditability and post-deployment monitoring.

You must not use ProPrompt as the sole basis for any decision that may have a legal, employment, financial, health, housing, education, insurance, credit, immigration, access-to-services, reputational or similarly significant effect on a person or organisation.

ProPrompt does not make hiring, rejection, promotion, dismissal, disciplinary, worker management, credit, insurance, health, legal, financial, housing, education, migration or other high-impact decisions on behalf of users or organisations.

Users and organisations are responsible for applying appropriate human review, professional judgement, lawful authority, fairness checks, bias checks, privacy controls, explainability, record keeping and appeal or review processes where required.

22. Privacy and Data Protection

Your use of ProPrompt is also governed by our Privacy Policy.

ProPrompt does not use customer prompts, uploaded documents, knowledge files or private business information to train public AI models.

You are responsible for ensuring that any personal information, candidate information, employee information, client information or sensitive information you provide, upload or connect to ProPrompt is collected, used, disclosed and processed in accordance with applicable privacy and data protection laws.

Where you connect ProPrompt to a third-party platform, you are responsible for ensuring that such connection is lawful, authorised and consistent with your privacy obligations, contractual obligations and internal policies.

Where candidate, applicant, employee, client or other personal information is processed through ProPrompt, you are responsible for ensuring that all required notices, consents, lawful bases, permissions or internal approvals have been obtained.

Where ProPrompt processes personal information or personal data on behalf of an organisation, the parties may enter into a separate Data Processing Addendum, data protection agreement, enterprise agreement, statement of work or other written agreement.

Where a separate data processing agreement applies, ProPrompt will process personal data in accordance with that agreement, the ProPrompt Privacy Policy and applicable data protection laws.

For more information about ProPrompt's infrastructure, AI processing and security controls, see the Security page.

The customer remains responsible for determining the lawful basis for collection and processing, providing required notices, obtaining required consents, responding to individuals where required, and ensuring that the use of ProPrompt is lawful for the customer's specific purpose, jurisdiction and data subjects.

23. Payment and Renewal

By selecting a product, service, subscription, integration, custom build, AI Employee or other paid service, you agree to pay the applicable one-time, monthly, annual, usage-based or other fees indicated or agreed with ProPrompt.

You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorise us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation.

Subscription payments will generally be charged on a pre-paid basis for the relevant monthly, annual or agreed subscription period.

Custom development, integration, consulting, training, implementation, configuration or advisory services may be charged separately and may be subject to separate quotes, statements of work, invoices or written agreements.

Unless otherwise agreed in writing or required by law, payments are non-refundable.

The refund will be subject to a reduction of payment gateway charges. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Site. A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks, such as Visa and Mastercard. These networks set rules about which fees apply for refunded payments, and in many cases, banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.

24. Taxes

Fees are exclusive of GST, VAT, sales tax, withholding tax, duties, levies or similar taxes unless expressly stated otherwise.

You are responsible for all taxes, duties, levies, bank fees, currency conversion fees and other charges associated with your purchase or use of ProPrompt, except for taxes based on ProPrompt's income.

Where ProPrompt is required to collect or remit tax, the applicable amount may be added to your invoice or payment.

25. Automatic Renewal

Unless you notify ProPrompt before the end of the applicable subscription period that you wish to cancel, your subscription may automatically renew and you authorise ProPrompt or its payment provider to collect the then-applicable subscription fee.

You may cancel a subscription by submitting your request to ProPrompt in writing, subject to any applicable notice period, minimum term or separate agreement.

"Cancel anytime" means you may cancel future renewal of your subscription, subject to any applicable minimum term, notice period or separate written agreement. It does not mean that already-paid subscription fees are refundable, unless required by law or agreed by ProPrompt in writing.

26. Trials and Evaluation Use

Any free trial, pilot, demonstration, sandbox, proof of concept or evaluation access is provided for limited evaluation purposes only, unless otherwise agreed in writing.

Trial access may be restricted, modified, suspended or terminated at any time where ProPrompt reasonably believes the trial is being misused, creates legal or security risk, exceeds reasonable evaluation use, or breaches these Terms.

Unless expressly agreed in writing, users must not use trial access for production, high-risk, regulated, sensitive, unlawful, excessive-volume, scraping, security testing, benchmarking or business-critical purposes.

ProPrompt may delete or restrict access to trial data after the trial ends, subject to applicable law, the Privacy Policy and any separate written agreement.

27. Third-Party Fees and Costs

Third-party platforms, systems, APIs, software providers, payment processors or connected services may charge separate fees, usage costs, API fees, plan upgrade costs or other charges.

Unless expressly agreed in writing, ProPrompt is not responsible for fees, costs, usage charges, plan requirements or other amounts charged by third-party providers.

Users and organisations are responsible for confirming whether their third-party platform agreement allows API access, integration access, data retrieval, third-party connections or related usage.

28. Usage Limits and Fair Use

ProPrompt may apply usage limits, rate limits, storage limits, file limits, integration limits, fair use controls or technical restrictions to protect platform performance, security, availability, cost control and service integrity.

Users and organisations must not attempt to bypass, avoid, disable or manipulate usage limits, account limits, subscription limits, seat limits, rate limits, technical controls or fair use controls.

ProPrompt may restrict, suspend or require a plan change where usage materially exceeds reasonable use, creates security or operational risk, causes excessive load, breaches these Terms, or affects the availability or performance of the platform for other users.

29. Intellectual Property

These Terms do not transfer from ProPrompt to you any ProPrompt intellectual property, platform rights, AI Employee designs, system instructions, prompt frameworks, templates, workflows, software, code, trademarks, logos, service marks, graphics, content, methods, know-how or other proprietary rights.

All right, title and interest in and to ProPrompt intellectual property remains with ProPrompt or its licensors.

ProPrompt, the ProPrompt logo, ProPrompt AI Employees and all related trademarks, service marks, graphics, designs and logos used in connection with ProPrompt are trademarks or proprietary assets of ProPrompt or its licensors.

You must not copy, reproduce, modify, distribute, resell, reverse engineer, scrape, extract, replicate, white-label, commercialise or create derivative works from ProPrompt's platform, AI Employees, prompt systems, templates, workflows, software or proprietary content unless expressly authorised in writing by ProPrompt.

30. No Resale, Service Bureau or Competitive Misuse

Unless expressly authorised in writing by ProPrompt, you must not resell, sublicense, white-label, rent, lease, commercially exploit, make available, outsource access to, or provide ProPrompt as a managed service, service bureau, embedded service or competing product.

You must not use ProPrompt to develop, train, benchmark, test, compare, improve or commercialise a competing product, AI employee, AI agent, prompt library, workflow platform, automation tool or similar service.

You must not publish benchmark results, performance comparisons, security test results or technical evaluations of ProPrompt without ProPrompt's prior written approval.

31. Confidentiality

Each party may receive confidential information from the other party, including business information, technical information, security information, product information, pricing, customer data, prompts, workflows, AI Employee configurations, platform functionality, commercial discussions, proposals or other non-public information.

The receiving party must protect confidential information using reasonable care and must not disclose it to any third party except as required to use or provide the services, comply with law, enforce these Terms, support security or legal obligations, or as otherwise authorised in writing.

Confidentiality obligations do not apply to information that is publicly available without breach, already known without confidentiality restriction, independently developed without use of confidential information, or lawfully received from a third party.

ProPrompt may disclose confidential information where required by law, court order, regulator, law enforcement request, security investigation, auditor, insurer, professional adviser, payment provider, cloud provider or other authorised party, provided that ProPrompt uses reasonable efforts to limit disclosure where legally permitted.

32. Acceptable Use

You must not use ProPrompt to:

  • violate any applicable law or regulation;
  • infringe the rights of any person or organisation;
  • upload or transmit malicious code, malware or harmful content;
  • gain unauthorised access to any system, account, platform, website, database, API, file, content or data;
  • misuse third-party APIs, connected systems, websites, browser-based tools or online platforms;
  • breach the terms of any connected third-party platform, website, API, online service or data provider;
  • unlawfully scrape, screen scrape, crawl, harvest, bulk extract, copy, download, monitor, mine, collect, process or reuse website content, platform data, personal information, confidential information, proprietary information or copyrighted material;
  • bypass, avoid, disable, interfere with or circumvent paywalls, login requirements, account restrictions, CAPTCHAs, rate limits, anti-bot controls, access controls, robots.txt instructions, technical protection measures or security controls;
  • use another person's credentials, account access, cookies, session tokens or authentication methods without lawful authority;
  • unlawfully process personal, sensitive, candidate, employee or client information;
  • generate or distribute harmful, misleading, discriminatory, defamatory or unlawful content;
  • make automated decisions about people without appropriate human review and lawful authority;
  • interfere with the security, operation or availability of ProPrompt;
  • use ProPrompt in a way that could damage ProPrompt, its users, clients, partners, website operators, platform providers or third-party providers.

33. Sanctions, Export Controls and Restricted Use

You must not access, use, purchase, resell, provide, export, re-export or make ProPrompt available in breach of any applicable sanctions, export control laws, trade restrictions, anti-terrorism laws, anti-money laundering laws or other similar legal restrictions.

You represent and warrant that you, your organisation and your authorised users are not located in, organised under the laws of, ordinarily resident in, or acting on behalf of any country, region, person or entity that is subject to applicable sanctions or trade restrictions that would prohibit access to or use of ProPrompt.

You must not use ProPrompt for military, weapons, surveillance, cyber abuse, unlawful intelligence gathering, human rights abuse, terrorism, trafficking, exploitation, sanctions evasion or any other prohibited end use.

ProPrompt may suspend, restrict or terminate access where it reasonably believes access or use may breach sanctions, export controls, trade restrictions or related legal obligations.

34. Security and Service Integrity

Users and organisations must not attempt to bypass, disable, interfere with or compromise the security, access controls, authentication systems, usage limits, monitoring systems, integrations, APIs or platform controls used by ProPrompt.

ProPrompt may monitor usage, investigate suspicious activity, apply usage limits, suspend accounts, restrict integrations or take other reasonable action to protect the security, integrity and availability of the platform.

35. Security Testing

You must not conduct, authorise or permit vulnerability scanning, penetration testing, load testing, stress testing, scraping tests, automated crawling, exploit testing, social engineering, phishing simulation, malware testing, denial-of-service testing or other security testing against ProPrompt without ProPrompt's prior written approval.

Approved testing must comply with the scope, timing, method, reporting process and restrictions agreed by ProPrompt.

Unauthorised testing may result in immediate suspension or termination and may be reported to relevant authorities where appropriate.

36. Monitoring, Investigation, Enforcement and Cooperation

ProPrompt may monitor platform usage, logs, prompts, outputs, account activity, integration activity and system activity for security, operational, legal, compliance, abuse-prevention and service-integrity purposes.

Where ProPrompt reasonably suspects misuse, unlawful activity, unauthorised scraping, unauthorised access, breach of third-party terms, privacy breach, intellectual property infringement, security risk, sanctions risk or other non-compliant use, ProPrompt may investigate the activity and may suspend, restrict, block, disable or terminate access to any account, user, AI Employee, workflow, integration, browser-based feature or service.

ProPrompt may preserve relevant records, logs and account information where reasonably required for security, legal, regulatory, audit, dispute-resolution or enforcement purposes.

ProPrompt may cooperate with lawful requests from courts, regulators, law enforcement agencies, website operators, platform providers, rights holders, payment providers, cloud providers or other authorised parties where required or reasonably necessary to protect ProPrompt, its users, clients, partners, suppliers or third parties.

You agree to provide reasonable cooperation, information and evidence requested by ProPrompt where needed to investigate suspected misuse, resolve a security or legal issue, respond to a third-party complaint, or verify compliance with these Terms.

ProPrompt is not required to monitor, review or verify all user activity, prompts, outputs, content, third-party website activity, external actions or connected data. The availability of monitoring or enforcement rights does not create an obligation for ProPrompt to detect, prevent or remedy unlawful, unauthorised or non-compliant use by users or organisations.

37. Changes to Services

ProPrompt may modify, update, improve, suspend, remove or discontinue any part of the website, platform, AI Employees, services, subscriptions, integrations, features or products at any time.

ProPrompt may also update AI Employees, prompts, templates, workflows, integrations, security settings, usage limits, data handling methods or platform functionality from time to time.

Where reasonable, ProPrompt will aim to provide notice of material changes that may significantly affect paid users or active client integrations.

38. Beta, Preview and Experimental Features

ProPrompt may offer beta, preview, trial, early access, experimental or pre-release features from time to time.

Such features may be incomplete, unstable, unavailable, inaccurate, modified, restricted or discontinued at any time.

Unless expressly agreed in writing, beta, preview, trial, early access, experimental or pre-release features are provided for testing and evaluation only, are not subject to any service level commitment, and should not be used for critical, regulated, high-risk or production purposes without appropriate review and safeguards.

39. Changes to Terms

ProPrompt may modify or replace these Terms from time to time where reasonably required for legal, regulatory, security, operational, technical, product, commercial or business reasons.

Where reasonable, ProPrompt will provide notice of material changes that affect paid users, enterprise users or active client integrations.

Changes will not materially reduce the core functionality of a paid subscription during the current paid subscription period unless required for legal, security, technical, third-party provider, operational or compliance reasons.

Your continued use of or access to ProPrompt following the posting or notification of changes constitutes acceptance of those changes.

If you do not agree to the updated Terms, you must stop using ProPrompt and may cancel future renewal of your subscription, subject to any applicable minimum term, notice period or separate written agreement.

40. Termination

ProPrompt may terminate, suspend or restrict your access to all or any part of the website, platform, AI Employees, services or integrations at any time if you breach these Terms, fail to pay applicable fees, misuse the service, create security or legal risk, or where required for operational, legal, privacy or technical reasons.

If you wish to terminate your ProPrompt account, you may discontinue use or request cancellation in writing.

All provisions of these Terms which by their nature should survive termination shall survive termination, including ownership provisions, confidentiality obligations, warranty disclaimers, indemnity, limitations of liability and payment obligations.

41. Non-Excludable Rights

Nothing in these Terms excludes, restricts or modifies any rights, guarantees, warranties, remedies or protections that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law where it applies.

To the maximum extent permitted by law, ProPrompt limits its liability for breach of any non-excludable guarantee to the re-supply of the relevant services or the cost of having the relevant services supplied again.

42. Security Statements and Public Materials

Any security, privacy, compliance, governance, resilience or technical information published on the ProPrompt website, trust materials, help centre, Security page, marketing material, questionnaires, proposals or other public materials is provided for general informational purposes only.

Unless expressly agreed in a separate written agreement signed by ProPrompt, such materials do not create a warranty, guarantee, service level, certification, audit right, legal undertaking or contractual commitment.

ProPrompt may update its security controls, providers, subprocessors, technical architecture, policies, procedures and operational practices from time to time to reflect changes in law, technology, risk, business requirements or platform functionality.

43. Disclaimer of Warranties

The ProPrompt website, platform, AI Employees, services, outputs, integrations and related products are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, ProPrompt disclaims all warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, availability, security, uninterrupted operation or error-free performance.

ProPrompt does not warrant that AI-generated outputs will be accurate, complete, current, compliant, suitable, lawful or appropriate for your specific use case.

ProPrompt does not warrant that third-party integrations, APIs, platforms or connected services will remain available, unchanged, accurate, secure or compatible.

44. Limitation of Liability

To the maximum extent permitted by law, and subject to any rights that cannot lawfully be excluded, ProPrompt, its suppliers, licensors, contractors, directors, officers, employees and agents will not be liable under any legal theory for:

  • any special, incidental, indirect, punitive or consequential damages;
  • loss of profits, revenue, business, goodwill, opportunity or anticipated savings;
  • interruption of use, service downtime, integration failure, third-party platform outage, API limitation, token failure, authentication failure, loss of access, data delay or data unavailability;
  • loss, corruption, unauthorised access, misuse or disclosure of data, except to the extent caused by ProPrompt's proven unlawful conduct;
  • decisions, actions or omissions made based on AI-generated outputs;
  • recruitment, employment, selection, shortlisting, hiring, rejection, placement or other decisions made by users or organisations;
  • third-party platform changes, outages, restrictions, access limitations, security settings, pricing changes or API changes;
  • unlawful, unauthorised or non-compliant scraping, screen scraping, crawling, harvesting, bulk extraction, copying, monitoring, mining, collection, processing, storage, disclosure, reuse or exploitation of third-party website content, platform data, personal information, confidential information, proprietary information or copyrighted material by you or your organisation;
  • your breach of any website terms, platform terms, API terms, licence terms, robots.txt instruction, contractual restriction, privacy obligation, intellectual property right or applicable law;
  • any access to, use of, extraction from, interaction with or processing of a third-party website, webpage, online platform, account, system, database, API, content or data by you or your organisation without proper authority, permission, licence, consent or lawful basis;
  • any amount exceeding the fees paid by you to ProPrompt during the twelve months prior to the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

45. Availability, Maintenance and Force Majeure

Unless expressly agreed in a separate written service level agreement, ProPrompt does not guarantee any specific uptime, availability, response time, resolution time, recovery time or service level.

ProPrompt may perform maintenance, updates, security changes, infrastructure changes or service modifications from time to time.

ProPrompt will not be liable for delay, failure, interruption, outage, data unavailability or performance issue caused by events beyond its reasonable control, including third-party provider failure, internet failure, cloud provider outage, payment provider outage, AI model provider outage, cyberattack, denial-of-service attack, malware event, labour disruption, natural disaster, power failure, regulatory action, legal requirement, war, terrorism, civil unrest, pandemic or other force majeure event.

46. General Representation and Warranty

You represent and warrant that:

  • your use of ProPrompt will comply with these Terms, the ProPrompt Privacy Policy and all applicable laws;
  • your use of ProPrompt will not infringe or misappropriate the intellectual property rights, privacy rights, confidentiality rights or other rights of any third party;
  • you have the necessary authority and permissions to use ProPrompt on behalf of any organisation you represent;
  • you have the necessary rights and consents to upload, connect or process any content or data through ProPrompt;
  • your use of any third-party integration will comply with the relevant third-party platform terms and requirements;
  • any person authorising an integration on behalf of an organisation has the authority to do so;
  • you will not use ProPrompt outputs as the sole basis for decisions that materially affect people without appropriate human review;
  • you will only use ProPrompt's website interaction, browser-based, AI Employee, workflow or connected features where you have the legal right, authority, permission, licence, consent or lawful basis to access, view, use, retrieve, process or interact with the relevant website, platform, account, content or data;
  • you will not use ProPrompt for unlawful scraping, screen scraping, crawling, harvesting, bulk extraction, unauthorised copying, unlawful monitoring, unlawful data mining, unlawful model training or any other unauthorised collection or use of third-party website content, platform data, personal information, confidential information, proprietary information or copyrighted material;
  • you will comply with all applicable website terms, platform terms, API terms, robots.txt instructions, licence restrictions, contractual obligations, privacy laws, intellectual property laws and data protection requirements when using ProPrompt to interact with websites, online platforms, browser content, connected systems or third-party data;
  • you, your organisation and your authorised users are not subject to sanctions or trade restrictions that would prohibit access to or use of ProPrompt.

47. Indemnification

You agree to indemnify and hold harmless ProPrompt, its contractors, licensors, directors, officers, employees and agents from and against any and all claims, liabilities, damages, losses, costs and expenses, including reasonable legal fees, arising out of or related to:

  • your use of ProPrompt;
  • your breach of these Terms;
  • your content, data, uploads, prompts or connected systems;
  • your use of third-party integrations or APIs;
  • your breach of any third-party platform terms;
  • your violation of any law, regulation, privacy obligation, employment obligation, recruitment obligation, confidentiality obligation or third-party right;
  • decisions, actions or omissions made by you or your organisation based on ProPrompt outputs;
  • any unauthorised access, connection, upload or processing of third-party data caused by you or your organisation;
  • your unlawful, unauthorised or non-compliant scraping, screen scraping, crawling, harvesting, bulk extraction, copying, monitoring, mining, collection, processing, storage, disclosure, reuse or exploitation of any website content, platform data, personal information, confidential information, proprietary information, copyrighted material or third-party data;
  • your breach of any website terms, platform terms, API terms, robots.txt instruction, licence condition, contractual restriction, privacy obligation, intellectual property right, confidentiality obligation or applicable law relating to any website, webpage, online platform, account, system, database, API, content or data;
  • any claim made by a website operator, platform provider, rights holder, regulator, individual, client, candidate, employee, contractor or other third party arising from your access to, interaction with, extraction from, processing of, storage of, disclosure of or use of third-party website content, platform data, personal information, confidential information, proprietary information or copyrighted material.

48. Governing Law

These Terms and any access to or use of ProPrompt will be governed by the laws of Queensland, Australia.

The parties submit to the courts located in Queensland, Australia for the resolution of disputes, subject to any applicable mandatory law.

49. Miscellaneous

These Terms, together with the ProPrompt Privacy Policy and any applicable written quote, order form, statement of work, subscription agreement or service agreement, constitute the entire agreement between ProPrompt and you concerning the relevant subject matter.

If there is a conflict between these Terms and a separate written agreement signed by ProPrompt, the separate written agreement will prevail to the extent of the conflict.

If there is a conflict between these Terms and a Data Processing Addendum, the Data Processing Addendum will prevail only in relation to the processing of personal data covered by that addendum.

Any quote, order form, statement of work, subscription agreement, enterprise agreement or service agreement applies only to the products, services, fees, scope and period stated in that document.

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

ProPrompt's failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

You may not assign or transfer your rights or obligations under these Terms without ProPrompt's prior written consent. ProPrompt may assign or transfer its rights or obligations where reasonably required for business, operational, legal or corporate purposes.

A breach of ProPrompt's intellectual property rights, confidentiality rights, security controls or restrictions on resale, reverse engineering, scraping, extraction, benchmarking or competitive misuse may cause irreparable harm. ProPrompt may seek injunctive, equitable or urgent relief in any court of competent jurisdiction, in addition to any other rights or remedies available.

50. Contact

For questions about these Terms, please contact ProPrompt using the contact details available on the ProPrompt website.

These Terms are intended to provide clear, fair and practical conditions for the use of ProPrompt, including its website, platform, AI Employees, subscriptions, services and authorised third-party integrations.